Store Agreement

Workwear Scotland & Catchfly Merchandise

Store & Portal Agreement

Last updated: August 2026

This agreement sets out the terms on which Workwear Scotland and Catchfly Merchandise provide branded online stores and ordering portals for clubs, organisations, businesses, teams and other customers.

A Store or Portal may be used for merchandise, branded clothing, workwear, uniforms or other products and services made available through the platform.

The specific products, services and commercial arrangements applicable to your Store or Portal are determined by the Service or package you have selected.

Please read this agreement carefully. It explains what you can expect from us, what we expect from you, and how the Store or Portal operates.

 

1. Who This Agreement Is Between

This agreement is between:

Us: Workwear Scotland and/or Catchfly Merchandise, operated by Catchfly Merchandise, referred to in this agreement as “we”, “us” or “our”.

You: The person, business, club, organisation or other entity responsible for setting up or operating the Store or Portal, referred to as “you” or “the Store Owner”.

The brand used for your Store or Portal will depend on the Service you have selected.

By accepting this agreement, you confirm that:

  • you are aged 18 or over;

  • you have authority to enter into this agreement on behalf of the organisation or business you represent, where applicable; and

  • the information you provide to us is accurate and up to date.

 

2. The Store or Portal Service

We provide online Stores and Portals that allow products and services to be presented and ordered through a branded online environment.

Depending on the Service selected, your Store or Portal may include:

  • a branded online storefront;

  • a selection of approved products;

  • product personalisation and decoration;

  • online ordering;

  • payment facilities;

  • order management;

  • production and fulfilment;

  • delivery;

  • customer support;

  • reporting and management tools;

  • ongoing hosting, maintenance and technical support.

The exact features and services available to you are determined by the Service or package you have selected.

We may add, remove, replace or update products and features from time to time where reasonably necessary.

 

3. Your Service and Commercial Terms

The specific commercial terms applying to your Store or Portal are determined by the Service or package you have selected.

These terms may include:

  • subscription or other service fees;

  • product pricing;

  • commission, margin, rebate or other financial arrangements;

  • payment arrangements;

  • products and services included;

  • delivery arrangements;

  • minimum terms or commitments;

  • any other specific conditions applying to the Service.

The applicable Service or package details will be provided to you when your Store or Portal is set up or when you subscribe to the Service.

Those Service or package terms, together with this Agreement, form the basis of your arrangement with us.

Where there is a conflict between this Agreement and specific written terms applying to your Service, the specific Service terms will take precedence for that particular matter.

 

4. Products and Availability

Products available through your Store or Portal will be selected according to the Service you have chosen and the requirements of your organisation or business.

Products may include branded clothing, workwear, uniforms, merchandise and other products made available by us.

We do not guarantee that any particular product, brand, colour, size or specification will remain available indefinitely.

Products may be changed, discontinued or replaced because of:

  • supplier availability;

  • stock availability;

  • product discontinuation;

  • changes to our product range;

  • changes in pricing or production requirements; or

  • other circumstances outside our reasonable control.

Where appropriate, we will endeavour to provide a suitable alternative.

 

5. Ordering and Fulfilment

Orders placed through your Store or Portal will be processed in accordance with the Service selected.

Where products are made to order, we will arrange the applicable production, decoration, packing and delivery.

Production and delivery times may vary depending on:

  • the products ordered;

  • decoration method;

  • order quantity;

  • product availability;

  • delivery destination; and

  • other operational requirements.

Any production or delivery times provided are estimates unless expressly stated otherwise.

 

6. Artwork, Logos and Branding

You are responsible for ensuring that you have the necessary rights and permissions to use any logos, artwork, photographs, names, trademarks or other material supplied to us.

You confirm that material supplied by you does not knowingly infringe the intellectual property rights of another person or organisation.

You grant us permission to use your artwork, logos and branding as reasonably necessary to:

  • create and operate your Store or Portal;

  • display products and designs;

  • produce and decorate products;

  • fulfil orders;

  • provide customer support; and

  • administer the Service.

We may refuse to reproduce artwork or content that we reasonably believe is unlawful, offensive, defamatory or infringing.

We may review artwork before production and may contact you where clarification, amendments or replacement artwork is required.

 

7. Your Responsibilities as Store Owner

You are responsible for:

  • providing accurate information required to establish and operate your Store or Portal;

  • providing appropriate logos, artwork and brand information;

  • ensuring that you have permission to use the branding supplied;

  • checking the information and content displayed on your Store or Portal;

  • keeping your contact details up to date;

  • notifying us of relevant changes to your organisation, branding or authorised contacts;

  • ensuring that any users you authorise to access a Portal use it appropriately;

  • complying with applicable laws and regulations; and

  • using the Store or Portal responsibly and in accordance with this Agreement.

Where we require information from you to establish, maintain or fulfil orders through your Store or Portal, you agree to provide that information promptly and accurately.

 

8. Our Responsibilities

We will use reasonable care and skill to:

  • provide the Store or Portal in accordance with the Service selected;

  • host and maintain the online environment;

  • process orders received through the Store or Portal;

  • arrange production and fulfilment where included in the Service;

  • arrange delivery where applicable;

  • provide reasonable customer and technical support;

  • deal with production or fulfilment issues that are our responsibility; and

  • maintain the platform and systems used to provide the Service.

We may use third-party suppliers, manufacturers, payment providers, hosting providers, software providers and delivery companies in providing the Service.

 

9. Payments, Orders and Returns

The arrangements for payment, refunds, cancellations and returns will depend on the type of Store or Portal and the Service selected.

Where customers place and pay for orders directly through the Store, the applicable payment and fulfilment process will be explained as part of that Service.

Where a Portal is used for corporate or organisational ordering, different payment arrangements may apply.

Personalised or made-to-order products may not be eligible for cancellation or return simply because the customer changes their mind, except where applicable law provides otherwise or the product is faulty or incorrectly produced.

Where an error has been made by us in production or fulfilment, we will work with the relevant customer or Store Owner to resolve the issue appropriately.

 

10. Store Content and Management

Depending on the Service selected, you may have access to tools that allow you to manage some aspects of your Store or Portal.

You are responsible for checking information made available through the Store or Portal, including where applicable:

  • logos and branding;

  • product information;

  • product selection;

  • pricing;

  • contact information; and

  • other content supplied or approved by you.

We may amend or remove content where reasonably necessary to:

  • correct an error;

  • maintain the Store or Portal;

  • comply with legal requirements;

  • protect the platform;

  • address a product or supplier issue; or

  • prevent misuse of the Service.

 

11. Intellectual Property

You retain ownership of your own logos, artwork, trademarks and other intellectual property supplied to us.

Nothing in this Agreement transfers ownership of your intellectual property to us.

You grant us a non-exclusive permission to use your intellectual property for the purpose of providing the Store or Portal and the associated production, fulfilment and support services.

Our platform, software, systems, processes, templates, designs and other intellectual property remain our property or the property of our relevant suppliers or licensors.

You must not copy, reproduce, reverse engineer or commercially exploit our platform, systems or materials without our written permission.

 

12. Personal Data

We will process personal information in accordance with applicable data protection legislation and our privacy practices.

Depending on the Service, information processed may include:

  • names;

  • contact details;

  • delivery addresses;

  • order information;

  • employee or user information; and

  • other information required to operate the Store or Portal.

Where you provide us with personal information relating to employees, members, customers or other individuals, you confirm that you have the appropriate authority to provide that information for the purposes of operating the Store or Portal.

You must not provide personal information that is unnecessary for the operation of the Service.

 

13. Acceptable Use

You must not use the Store or Portal to:

  • sell or promote illegal products or services;

  • upload or distribute unlawful, defamatory, offensive or discriminatory content;

  • infringe copyright, trademark or other intellectual property rights;

  • engage in fraudulent activity;

  • distribute spam or malicious material;

  • interfere with the operation or security of the platform;

  • attempt to gain unauthorised access to another user's account or information; or

  • use the Service for any unlawful purpose.

We may suspend or remove content or restrict access where we reasonably believe that the Store or Portal is being misused or these terms have been breached.

 

14. Platform Availability

We will make reasonable efforts to keep your Store or Portal available and functioning.

However, we cannot guarantee uninterrupted or error-free access.

The Service may occasionally be unavailable because of:

  • planned maintenance;

  • software updates;

  • technical problems;

  • hosting or internet issues;

  • payment provider problems;

  • supplier or courier disruption; or

  • circumstances outside our reasonable control.

Where practical, we will endeavour to restore the Service as soon as reasonably possible.

 

15. Changes to the Service

We may update, improve or modify the platform, products, technology and services from time to time.

We may also change our available Services and packages.

Where a change materially affects the Service you are currently receiving, we will provide reasonable notice where appropriate.

Changes to available products do not necessarily constitute a change to your Agreement.

 

16. Subscription, Suspension and Termination

Where your Service includes a subscription or ongoing commitment, the applicable cancellation terms will be set out in the Service or package you have selected.

You may close your Store or Portal in accordance with those terms.

We may suspend or terminate access to a Store or Portal where:

  • applicable fees remain unpaid;

  • you materially breach this Agreement;

  • you use the Service unlawfully or improperly;

  • you provide false or misleading information;

  • continued operation of the Store or Portal creates a legal, financial or reputational risk to us; or

  • we are otherwise unable to continue providing the Service.

Where reasonably possible, we will give you notice before suspending or terminating the Service.

Following termination:

  • the Store or Portal will be taken offline;

  • new orders will no longer be accepted;

  • outstanding orders will normally continue to be processed where possible;

  • outstanding sums owed by either party will remain payable; and we retain the right of contra

  • your right to access or use our platform and systems will end.

 

17. Liability

We will provide the Service with reasonable care and skill.

To the extent permitted by law, we are not responsible for:

  • indirect or consequential losses;

  • loss of business, income or opportunity;

  • loss caused by information or artwork supplied incorrectly by you;

  • problems caused by third-party services;

  • product availability issues outside our reasonable control; or

  • events outside our reasonable control.

Nothing in this Agreement limits or excludes any liability that cannot legally be limited or excluded.

 

18. Confidentiality

Both parties agree to keep confidential any commercially sensitive or confidential information received from the other party in connection with the Store or Portal.

This does not apply to information that:

  • is already publicly available;

  • becomes publicly available through no breach of this Agreement;

  • was lawfully known before it was provided; or

  • must be disclosed by law or a relevant authority.

 

19. General Terms

This Agreement, together with the specific Service or package terms applying to your Store or Portal, forms the agreement between you and us.

If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If either party does not immediately enforce a provision of this Agreement, this does not mean that provision has been waived.

You may not transfer this Agreement or your rights under it to another person or organisation without our written agreement.

We may transfer or assign our rights and obligations where reasonably necessary as part of a business restructure, sale or transfer of the relevant business or service.

 

20. Governing Law

This Agreement is governed by the laws of Scotland.

Any disputes arising from this Agreement will be subject to the jurisdiction of the Scottish courts, unless applicable law requires otherwise.

 

21. Acceptance and Digital Signature

By checking the acceptance box and clicking “Accept”, “Continue” or the equivalent confirmation button, you confirm that:

  • you have read and understood this Agreement;

  • you have authority to enter into this Agreement where applicable;

  • you agree to be bound by this Agreement and any specific Service or package terms applying to your Store or Portal; and

  • your electronic acceptance constitutes your digital signature and is intended to have the same legal effect as a handwritten signature.

Your digital acceptance records your agreement to these terms and the date on which the Agreement was accepted.

You agree that we may retain a record of your acceptance, including the information associated with the acceptance, for our records.

 

 

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